Unfortunately, touch panels generally fail because they have been damaged by being used roughly or exposed to water, both of which are not covered by AFC. The other reason they fail is manufacturing defect, which is the manufacturer’s responsibility.
We do, however, cover the control board that governs the touch screen.
Overloading a washing machine puts unnecessary stress on all moving parts and greatly increases the chance of malfunction. You can find instructions on capacity on the unit, in the instruction manual, and/or from the manufacturer.
The spider bracket fails due to overloading the unit, which is not covered (see “Failure from Overloading” above). Washers have a maximum fill line on the unit, and the instruction manual also goes over load limits for the appliance.
These fail on a washer due to damage, either from overloading or other misuse. They do not fail mechanically. Seals and gaskets for some models can be found online through Encompass, our parts supplier.