The dishwasher is the only item for which we do not cover the control board. We don’t cover the board because its often damaged by water from the unit or it simply fails because of all-too-common manufacturing defects.
If your control board malfunctions and it’s not because it was exposed to water, contact your manufacturer to see if your control board has been recalled.
Unfortunately, touch panels generally fail because they have been damaged by being used roughly or exposed to water, both of which are not covered by AFC. The other reason they fail is manufacturing defect, which is the manufacturer’s responsibility.
The racks contain no mechanical parts and only fail when damaged or overloaded. Replacement racks, rack parts, and rack repair kits are available for a range of models through our partnership with Encompass, our parts supplier.
The soap dispenser contains no mechanical parts and only fails when damaged or broken. The unit works just fine without them, but they are also easy and cheap to fix. Soap dispensers for some models are available through our partnership with Encompass.