We're here to cover your freezer if it experiences a failure, but it's the homeowner's responsibility to replace the food.

These items have no mechanical parts and fail only from damage. Parts for some models are available online through out partnership with Encompass.

Racks, Shelves, & Glass Displays - These are the non-mechanical parts that organize food within the unit

Internal Shell - This is just the shell that contains the area where food is held. It only fails when damaged by misuse or accident.

Knobs, Caps, & Dials - These cosmetic pieces are inexpensive and easy to replace.

Door Seals, Handles, Hinges, & Gaskets - These only fail due to damage from misuse or accident.

Condensation Pans - If these are having an issue, it's likely because of a clog or damage from exposure to the elements. Even so, these are made to last.

Grates - Grates only fail when damaged.

We cover the components that help the unit freeze the food within, but we don't cover secondary functions like ice production, so we do not cover ice makers, crushers, or dispensers. Parts for some models are available online through our partnership with Encompass.

We also do not cover lights, which are handy but do not affect the performance of the freezing mechanism.

Clogged drains and lines are easily avoided through proper upkeep and are easily remedied without a technician present.

We cover the sealed system of coils and compressor that carry out the freezing process, but we do not cover the freon, which may need to be recaptured or disposed when the unit is being replaced.