We appreciate your patience as we navigate this unprecedented time. Our customer care teams are hard at work to help you, but wait times are higher than normal.
We strongly encourage you to place new service request online using the information below.
step 1:
OPEN A NEW SERVICE REQUEST
If you would like to open a new request, please fill out the form above or call
770-973-2400.
If multiple appliances or systems in your home need service, fill out a form for each issue. Please make sure to have the make, model, and serial number for each appliance needing service. Once your request is submitted an AFC agent may call you with more detailed questions if necessary.
step 2:
TECHNICIAN DIAGNOSIS/REPAIR
If you do not wish to use your own licensed contractor, we will connect you with a licensed local contractor within 24-48 business hours, and you will receive an email with the local contractor’s information to contact them for scheduling.
The technician will provide a diagnosis for authorization if repairs can be completed at the time of service. If parts or supplies must be ordered, the technician will submit the diagnosis online for authorization.
step 3:
PAYMENT
Once approved repairs are completed, we will contact you to confirm and ensure your satisfaction with the work. We will then pay the technician directly.
***No reimbursement will be issued unless AFC Home Club provided authorization.
AFC: A Home Service Club, Not Just a Home Warranty
One reason that we at AFC consider ourselves a home service club (or HSC) instead of a home warranty company, is that we offer a better experience for our members.
For starters, we value each customer. It doesn’t matter whether you have a basic plan or a comprehensive plan, and it doesn’t matter which service fee you chose, we do our best to quickly repair your home’s systems and appliances.
Some home warranty companies are more likely to deny claims for customers who purchase standard plans instead of comprehensive plans. Some home warranty plans also demand that homeowners pay their service fee directly to the company, allowing the home warranty company to pay the technician an even lower rate.
As a home service club, AFC offers flexible coverage plans so that homeowners don’t have to purchase coverage they don’t need, and we understand that the coverage should be tailored to suit the home and the homeowner. Some homeowners only need a basic, standard plan to meet their needs, but those with additional appliances and systems might benefit from a comprehensive plan.
We also believe that different customers have different service needs. Some have their own contractor that they trust, and we encourage them to use their own technician with our service. We take claims online and by phone. We let customers pay technicians the service fee directly. If you’re looking for a home warranty plan or thinking about joining AFC, we encourage you to read our home service club reviews on Google and consumer sites like Consumer Affairs and Consumer’s Advocate.