step 1:
OPEN A NEW SERVICE REQUEST
If you would like to contact our service department to open a new request, please submit online by filling out the form above or call
1-855-613-4555. If multiple appliances or systems in your home need service, fill out a form for each issue. Please make sure to have the Make, Model, and Serial numbers for your appliance needing service. Once your request is submitted an AFC agent may call you with more detailed questions if necessary.
step 2:
TECHNICIAN DIAGNOSIS/REPAIR
If you do not wish to use your own licensed contractor, we will connect you with a licensed technician within 24-48 business hours, and you will receive an email with the technician’s information to contact them for scheduling. The technician will provide a diagnosis for authorization if repairs can be completed at the time of service. If parts or supplies must be ordered, the technician will submit the diagnosis online for authorization.
step 3:
PAYMENT
Once approved repairs are finished, we will contact you to ensure that you are satisfied with the work completed by the technician. We will then pay the technician directly once you have confirmed the repairs are complete.
***No reimbursement will be issued unless AFC Home Club provided authorization
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