One feature of AFC’s superior customer service: you can use a licensed contractor of your choice for repairs. Unless you’re a first-time homebuyer who is new to the area, there’s a good chance you already know a top-tiered company you trust to work on your home.
We try to make the process convenient—simply give us a phone call to let us know that you have an issue and you’re using your own person, then have the contractor call us with the diagnosis (step-by-step directions are here if you need them).
We like working with trustworthy repair companies and giving our customers peace of mind. In fact, if you use your own contractor to get a second opinion on a repair, and your contractor is correct, we’ll reimburse you for the service call.
While AFC is not an emergency service and does not handle emergency claims, you are welcome to find a licensed contractor that is available on nights or weekends if you need emergency service.
The repair, claims process, and service call fee would be the same, you would simply receive a quicker response time for that repair by using a licensed contractor of your choice.
AFC brings our club members more with their membership. With any of our service contracts, from a basic plan to platinum coverage, our customers can take advantage of free programs and discounted services and goods. Here are a few examples:
Customers receive a free MoneyTips subscription, which monitors their credit, offers financial tips, and protects against identity theft. This service is particularly helpful for first-time homebuyers who might be new to balancing their expenses.
ADT, the premier home security service provider, offers discounted rates to AFC members, providing peace of mind and safety, especially for those who just made purchase of a home in a new area.
AFC has partnered with our parts-supplier, Encompass, to create a one stop shop for household goods. Need filters for your AC unit? Your water heater? Supplies for your electrical systems? Kitchen accessories? There are some things that neither homeowner’s insurance nor home warranty service contracts cover, and for those situations, Encompass has what you need with great service and prices.
Visit our Club Benefits page for more perks. Our benefits make AFC more than a home warranty—we’re the warranty industry’s first home club!
When contractors complete a repair, they guarantee the parts and labor on that repair for a given length of time, referred to as a work guarantee. Most American home warranty companies offer guarantees for the first month after the repair, but AFC guarantees the repair for the life of your plan. Depending on your plan length, that’s either one year or three.
The work guarantee applies to even the most expensive home repairs, like water heaters and AC units, and it also applies when members choose their own contractor.
We’re able to offer the longest work guarantee because we work with the best. When choosing a service provider for repairs, we look at reviews, the BBB™ (Better Business Bureau™), and feedback from our own customers.
If you’re not already a member and haven’t experienced what AFC has to offer, we encourage you to read our Google Reviews, check our BBB™ page and ratings, and learn more about us from consumer sites.
Our in-house service team is dedicated to providing you great service, with quick response times and convenient, courteous follow-up via text message, phone, and email. It doesn’t matter whether you have a basic plan or platinum coverage, you’ll be treated as a valued club member.
Our dedicated account managers can also assist you with making monthly payments, checking account status, renewing accounts, or adding additional properties. While we are not an emergency service, we can provide you with directions for choosing your own contractor for emergency claims.
AFC offers things other companies can’t, like in-house service, the ability to use a licensed contractor of your choice, 24/7 claim acceptance, and a range of payment options for each plan.
AFC also provides dedicated account managers that service your account throughout your membership. This makes it easier to speak directly with someone who knows the history of your home and repairs.