FREQUENTLY ASKED QUESTIONS

It’s easy! You can make requests online or over the phone—simply dial 1-855-613-4555 or click here.

Yes you can. Our in-house service line is operated 24/7, so you can call 855-613-4555 at any time . Claims can also be made online.

Keep in mind that most technicians are not available after regular hours, and our service staff may be unable to make contact with technicians until the beginning of the next business day. We are not an emergency service, but you can contact an after-hours technician for late nights, holidays, or weekends—we accept repairs from any licensed, insured technician.

If the technician’s diagnosis determines that the item cannot be repaired (often because parts are no longer available), the technician will repair or replace the covered item with a similar or like system/appliance based on equipment of similar features, capacity, efficiency and value.

If the cost of repair is higher than the item’s value, we’ll give you the item’s fair market value towards a new item.

Yes. Please call 855-613-4555 or request service online.

A work guarantee refers to a length of time after a repair during which the homeowner will not have to pay if the same issue occurs again. Most home warranty companies will guarantee a repair for 30, sometimes 60 days, but AFC Home Warranty offers the longest work guarantee in the industry: we’ll guarantee the cost of parts and labor on repairs for the life of the plan.

Check out our blog post on work guarantees to learn more.

You can request service as often as you need it. There is no limit on the number of times you can request service, and the number of service requests does not affect your rate. Ever.

Different plans cover different items— basic information can be found on our Plans page.

For more specific details on coverage, visit our What’s Covered page.

Of course! Our What’s Covered page features sample contracts in PDF format PLUS detailed explanations of how our plans work.

You do not need a home inspection or maintenance records to purchase coverage, but AFC requires that HVAC systems receive annual maintenance in order to be eligible for coverage.

This means that homeowners need to have a technician perform preventative maintenance, also called a tune-up, on the unit, and be ready to present the documentation to our service staff when requesting service for a failed HVAC system.

Yes! We offer a number of add-on coverages like pool & spa, septic pump, tankless water heater, and more. Visit our Plans & Pricing page for more information.

You can request service as often as you need it. There is no limit on the number of times you can request service, and the number of service requests does not affect your rate. Ever.

AFC provides coverage in every state except for Hawaii, California, and Washington.

Coverage begins 30 days after enrollment and receipt of applicable membership fees. One-year plans continue for 365 days from your signup date and three-year plans continue for three times as long.

Note: Plans purchased upon sale of a home may be eligible for coverage to begin immediately. See the Real Estate FAQ section for more information.

Unfortunately, we cannot cover everything in your home; however, AFC Home Warranty has some of the most comprehensive coverage in the industry. We cover items that are in good working condition and are properly maintained at the time of enrollment.

You can download our sample membership for a specific list of covered items, limitations, maintenance requirements, and any exclusions.

Yes! AFC Home Warranty offers four different plans and plenty of optional coverages. Items such as a well pump, pool and spa equipment, septic systems, stand-alone freezers, ice-makers, plumbing stoppages, and tankless water heaters are available for an additional fee at the time of enrollment.

You can customize a package to fit your needs any time. Simply call 1-866-242-0629 and let us create a personalized plan or do it yourself online.

30 days from the date of renewal, we’ll start getting in touch with you regarding renewal. For questions regarding renewal, call 1-866-242-0629.

Yes, you can cancel at any time. With AFC Home Warranty, you are not locked into a contract.

If you cancel within the waiting period, you will receive a refund. After coverage has become effective, you will receive a prorated refund based on the months not used in the plan and less any service or claims costs incurred by AFC Home Warranty. A $75 cancellation fee may be applied.

For plans purchased as part of the sale of a home: with a valid home inspection report, we can begin coverage immediately upon closing of the home, waiving the standard 30-day waiting period and using your closing date as the beginning of the policy.

Please note that any issues with covered items that appear on the home inspection will have to be resolved before the item will be covered (see the next question below).

Typically, any issues found in the home inspection report should be addressed by the seller prior to closing. Known pre-existing conditions that show up on your home inspection report will not be covered by AFC or any home warranty company.

When you have repairs done on your new home prior to closing, hold on to any proof-of-repair invoices—realtors usually keep copies of these documents. These invoices help AFC confirm that your home had no pre-existing issues when your membership started.

A home inspector notes whether or not the unit functions at all, but doesn’t conduct any in-depth tests. Service Champions, a Northern California HVAC company, explains:

Home buyers assume that the home inspector has tested their heating and air conditioning equipment. But the home inspector may simply turn on your furnace and air conditioner to make sure they work…. HVAC systems, like cars, can work even if there are major problems.

By contrast, preventative maintenance is performed by a licensed HVAC contractor and is geared towards increasing the lifespan and performance of your unit. During maintenance, contractors not only inspect the unit but also clean filters and coils and make any adjustments necessary. Learn more about preventative maintenance and its benefits here.

We love working with real estate professionals!

A few things to remember when helping your home buyers:

• Real estate agents can easily create an invoice here.
• When working with buyers, we can waive the standard waiting period, which usually extends over the first month of the plan, with a valid home inspection report. The report must be current, and we must have the document, whether supplied by the realtor or the buyer, before we can waive the waiting period and allow customers to make claims.
• Check out the other FAQs in this section for further information. Thanks!

The price depends on the type of plan and service fee amount that you choose. Check plans and pricing online or call 1-866-242-0629 for a quick free quote.

When you request service, you will have to pay your set service fee set for each issue. This payment goes to the technician, and the service fee amount is set by the plan when you sign up—AFC offers $75, $100, and $125 service fees.

You are also responsible for any costs not covered by the plan. Details on limitations of coverage can be found here.

As an AFC Home Warranty member, you will pay a set service fee (either $75, $100, or $125) each time you request service. This fee goes directly to the technician (plumber, HVAC technician, electrician, etc.).

The amount of the service fee is set by the plan when you sign up. Plans with a higher service fee amount are generally less expensive than plans with a lower service fee.

Giving homeowners different service fee options allows them to find coverage that meets their needs and budgets at the same time.

For example, since homeowners with a newer home and appliances are less likely to need frequent service, they might want to save money on their plan premium by choosing a higher service fee. Homeowners with an older home may anticipate requesting service more often, and may save money by choosing a lower service fee.